November 13, 2015

Frequently Asked Questions About Moving Containers and Cars to Hawaii

Q- Does the Kona Container/Car Guy just move stuff to Kona?

A- We provide services for all aspects of residential moves to and from the entire continental U.S., Southeastern Alaska and B.C., Canada. Container and auto service is offered weekly to and from the Hawaiian ports of Nawiliwili on Lanai, Honolulu on Oahu, Kahului on Maui, and Hilo and Kawaihae on Hawaii (the Big Island). In the continental U.S. we provide weekly shipping from and to San Diego, Long Beach and Oakland CA., Seattle and Tacoma, WA. Our Southeastern Alaska service operates weekly service to and from Anchorage, Dutch Harbor and Kodiak.

 

Q- Are there any benefits to me for shipping all my belongings with the Kona Container/Car Guy?

A- Yes. We offer bundle pricing at attractive discounts for autos and household goods being quoted together. Our bundle pricing applies even if your household goods and autos are not shipping at the same time. Our quotes are inclusive of any/all fuel surcharges, port fees and taxes; no surprises!

 

Q- I don’t think I have enough stuff to fill a container can you help me?

A- Yes. We provide a full range of services on less than container load shipping. We provide door to door service or you can choose to pick up or drop off at your shipping from or receiving to port. We offer full packing service or you have the option to do it yourself.

 

Q- How long will it take for my container and or auto to get to Hawaii?

A- Sailing time from the west coast to Hawaii takes a week. Transit times to the neighbor islands is another three to five days. Containers and cars generally take the same amount of time. As a rule of thumb shipping from the east coast take about four weeks, from the midwest about three weeks and from the west coast take about two weeks.

 

Q- How far in advance should I book my move?

A- As we all know the cost of fuel has gone up our entire lives. We’ll go way out on a limb and say that the current reality will continue into the foreseeable future. When you’re deposit for shipment is received and has a start service day for service no later than 90 days from payment receipt, we guarantee your pricing against any/all price increases.

 

Q- What about payment?

A- For payment we accept personal check, money orders, cashiers checks, wire transfers, Visa/MasterCard and American Express. Credit or debit bank cards are assessed a 3% fee.

 

Q- What about insurance?

A- For containers with household goods the limited liability coverage provided by the ocean carrier is usually sufficient. For customers who have goods that have extraordinary value we offer the option of purchasing marine insurance. For autos, the limit of liability provided by the ocean shipper is $8,000 per vehicle. The overland auto transport truckers are fully bonded and insured. In any case, your existing homeowners/auto insurance provider will be primary in any claim. We base this answer on experience but I’m not an insurance agent. We strongly recommend you contact the agent who has your homeowners, renters or auto insurance for professional advice prior to your move.

 

Q- My car is worth way more than $8000, what happens if my car is a total loss?

A- As stated, the ocean carrier’s liability is $8,000 but your insurance provider will be primary in any claim. If you’re still confused call your insurance agent or us and we will give you a detailed explanation; insurance only seems complicated.

 

Q- Can you provide any additional helpful information I can use for air travel, rental cars and temporary relocation housing?

A- Yes. For air travel and rental cars we recommend Vicky Kibler at Punahele Travel, 808-325-0647. She regularly beats the internet deals we can find. If you need  rental or purchase of housing assistance we can help direct you to a first rate realtors. A big thing for a lot of our customers is pet relocation. We highly recommend A Kona Pet at www.akonapet.com. They are professional, caring and versed on all current requirements for pet entry or exit to Hawaii.

 

Q- Can I pack stuff in my vehicle when I ship it?

A- Unfortunately no. No items can be packed, stored or left in your vehicle that, basically, didn’t come with your vehicle.

 

Q- Can I pack stuff in my vehicle if I ship it in my container with my household goods?

A- Yes.

 

Q- When shipping should I leave my insurance and registration in the glove box of my car?

A- Don’t leave anything in your vehicle that identifies you. It’s a security risk and it’s not required.

 

Q- Why is the delivery of my container/auto late?

A- There are a number of factors that can but, infrequently, do cause delays in ocean shipping.  The list of items includes, but is not limited to, environmental, mechanical or security issues at the ports, weather, trucking mechanical issues, road conditions and other hazards that could delay trucking pick up or delivery, union work stoppages and priority loading issues.  Priority loading issues concern the ship’s loading protocol when essential goods such as military, hospital, household or other goods deemed essential can’t be loaded due to space limitation.  In this case autos are offloaded to make room for commodities deemed priority.

 

Q- Can you help me move back to the mainland?

A- Yes. Everything we did going west bound works going eastbound. Shipping a container eastbound from Hawaii back to the mainland is generally less expensive. Shipping your vehicle back will cost about the same as it did to get here, however, Hawaii requires additional exit documentation. We will be glad to cover these requirements with our eastbound customers.